Dear David,
How are you? I'm very glad to hear from your again, sincerely hope everything is fine with you. ;-)
David, I understood your concern currently. As you have noticed, Chnlove is cooperating with the agencies that provide direct service to the ladies. As a communication platform, we do not get involved in the operation of each agency. According to our policy, the agencies should deliver the EMF mails AS-IS to the ladies. And the money collected from each EMF letter mainly goes to the agency for the work they do, including delivery services, consultation services, as well as translation services if needed.
Depending on the ladies' situation, there can be different methods for the agencies to deliver your letters to the ladies. For example, the ladies can go to the agency and read your letter with the help of the translator. Or, the translators can forward the letters (original, translated or both) to the ladies by email if they have computer and access to internet. Fax can be used as well if it is convenient for the ladies. Sometimes when the ladies are very busy or for other occasions, the translators can even deliver the letters on phone.
Anyway, for what method is adopted, and whether English and translated version is needed can be decided by the ladies. If you would like to find out your lady's situation on this, you may have a check with her personally. To know more about how our EMF mail works, you may have a look at:
http://www.chnlove.com/help/emf.phpDavid, I can see you are a very caring and considerate gentleman. I understand to develop a nice relationship, there might be some unexpected hardship for us to go through, thus every chance is to be valued. As you are such a sincere customer, I believe the lady who deserves your love must be the happiest one, and I truly hope you will find that special lady earlier. And if I could be any assistance, please feel free to let me know. I will always do all my best to help you.
Thanks again for your support to our service. Please feel free to let us know if you have additional question or concern. We'll be glad to help our sincere clients.
Have a nice weekend!
Kind regards,
Sherry Chu
Chnlove Customer Care
This is the response from customer care. I am still battling with them. In the mean time. Mei and I have been talking everyday. I got home on Sunday. I took my laptop around so she could see my home. She was very happy to see everything in my life. Things are going well with us. Its almost like we are starting over. I have been sending the letters to her that she never got. I am learning a lot about her that I never knew. Wish me luck guys and thanks for all your input on my trip.
David Quincy