Neil
Most of us here have had at some time crossed swords with CHNlove over their Policy/Ethics.
CHNlove is a large and diverse Organisation and has its fair share of Good Agencies, Good Women, Bad Agencies and bad Women !!
Problem is, for us, that it takes a lot of money and patience to drill down and find out which is which....
There are no guarantees that you will ever find what you are seeking unless you jump on a plane and go and see for yourself.
There are other Agencies and Sites to assist you in finding a Chinese Partner...but they all have their share of scammers and cheats...but generally they are cheaper than CHNlove.
I refer to Blossoms and China Love Links as examples.
Another appropriate search method is to join up to QQ, where you will soon be besieged with hopeful Ladies wanting to correspond (and many other things !!!) Once again...beware...if it is too good to be true, it probably isnt.
And NEVER...NEVER..NEVER send money to a Lady you have not personally met...simple rule...but ignored by many and will certainly end badly for you.
And never take risk in posing for "risque" sessions on web-cams......blackmail will be just around the corner.
Having waded through these minefields, please have confidence that there ARE many, many wonderful and genuine Ladies out there....a lot of us here married one !!!..but you need to think with the correct head and take it carefully and slowly.